The quality of a service provider is reflected by the satisfaction of its customers. To continuously enhance its own services, wpd windmanager GmbH & Co. KG conducted another customer satisfaction survey at the end of 2021. On a scale of 1 to 10, customers rated, among other things, the cooperation and the quality of the services related to the operational management of wind and solar farms.<\/p>\n
“A particularly high praise was given to our employees,” explains Nils Br\u00fcmmer, Managing Director at wpd windmanager. “The customers rated our professional competence with 9.3, the reliability with 9.5, the accessibility with 9.2 and the friendliness with 9.7.” Compared to the last survey in 2019, wpd windmanager has thus significantly improved its rating in all four categories. Notably, all customers indicated that they did not notice any changes in services during the Covid period and the work in the home office.<\/p>\n
In terms of satisfaction, customers also gave wpd windmanager an excellent score of 8.8 for the technical management and 8.7 for the commercial management. The satisfaction score in 2019 was 8.7 in both categories. So the company was able to maintain the same high level of satisfaction and to increase it even slightly. “With about 54 percent more customers taking part in the 2021 customer satisfaction survey, we also succeeded in convincing even more investors of the quality of our services,” says Ulrike Wickfeld, Head of Key Account Management. This year, a total of 34 customers were surveyed, compared to “only” 22 participants in 2019.<\/p>\n
In the area of recommendations, wpd windmanager was also able to maintain the excellent level of the 2019 customer satisfaction survey. “9 out of 10 customers would recommend us and our services,” explains Till Schorer, Director Sales. “This is a great result for us and it emphasizes the partnership we have with our customers.” In this regard, the feedback from customers is both praise and incentive. The close exchange aims to continuously optimize the services and thus to further increase the quality and the satisfaction of the customers.<\/p>\n
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