At the end of last year, we conducted another customer satisfaction survey and asked our customers about us and our services: from general satisfaction with topics such as availability, quality, and additional services to suggestions and ideas for improvement.
The number of participants increased significantly compared to the last survey. While 24 contacts took part in 2023, we received a total of 38 responses from our customers in 2025. This is a significant increase of over 58 percent. As a result, the results are based on an even broader foundation and are correspondingly more meaningful.
Compared to the last survey in 2023, we were able to improve further. With an overall satisfaction rating of 8.3 and a recommendation rate of 8.4 out of 10 points, we achieved a very good result. For 34 percent of those surveyed, we not only met but exceeded their expectations of our services. This makes us particularly proud.
Overall, we were able to improve in the categories of overall satisfaction, recommendation, processing time, professional competence, report quality and content, and satisfaction with additional services. Only in the area of accessibility did the rate decline marginally.
It is particularly helpful for us that many customers even voluntarily named their company. This allows us to respond to the feedback in an even more targeted manner and, in these cases, we will contact the relevant customers personally shortly.
Of the 38 participants, 30 customers have contracts with us for technical and commercial management, 6 customers for technical services only, and 2 customers for commercial services. In addition, 30 responses related to German-speaking countries and 8 contacts gave us feedback on our services in our other target markets.
At this point, we would like to express our sincere thanks to all of our employees for your daily commitment. This is truly an outstanding result.